You are reading this material right now because we see leadership potential in you!

The purpose of this lesson is to build on what you already know. You will learn some new skills to help you lead your team to not only achieve our Standards, but to improve:

  • Customer Satisfaction/Experience
  • Quality of staff
  • Quality of food, gaming and drinks

In order to complete this lesson, you will need your line manager with you;

This course will help you:

  • Focus on Roxy Leisure Brand Standards and the behaviors that support them
  • Explore ways you can lead Team Members to consistently achieve Standards in your venue

At the end of this lesson you will be able to:

  • Describe Roxy Brand Standards
  • Recognize when the Standards are not met
  • Explain Standards to Team Members
  • Provide effective feedback when Standards are not met

After you complete this lesson, we will ask you to check out your own venue to see how it measures up to our Standards.

So what do we mean when we talk about “Roxy Brand Standards”?