Resolving Conflicts Course

This training program gives the security officer an advantage when faced with argumentative individuals. It highlights the importance that security officers must maintain their decorum at all times regardless of the hostility they may be presented with

Some of the topics discussed in this training program:

• Persuasion Skills
• Verbal Skills
• Bullying
• Improving Conflict Resolution
• Violent Confrontations
• Dealing with hostile persons
• Controlling your emotions
• How to escort a hostile person off the post
• Reading body language