THE COST OF BAD CUSTOMER SERVICE

Just how much does one instance of poor service cost you?

A lot can be said about letting one customer’s bad experience slip through your net almost unnoticed, ‘’one person doesn’t make a difference” “we’ve had 600 other customers tonight” “the guy was a p***k anyway”

Well the truth is that that one instance of poor customer service could actually cost you a lot more than what you think.