Online Mortgage Advisor is a relatively small firm with around 15 staff. However, they have over 150 advisors around the UK in over 40 firms. They connect customers who need a mortgage with the best advisor for their particular situation. They recruit, train, and manage specialists in different niche areas to ensure they provide the customer with the right advice.
The right advice every time
They help customers who require a wide variety of broker expertise. Examples include the self-employed, those with adverse credit, landlords with HMO (House of Multiple Occupancy) properties, and those with complex income types. Mortgage lending criteria vary greatly, but customers often can’t assess whether if their broker has the lender expertise for their specific circumstances.
This is why training, testing, and accreditation are important to them, and that’s where Easy LMS comes in. Online Mortgage Advisor wanted to be sure that customers get the right advice every time.
They use Easy LMS to assess and certify the knowledge levels of brokers in their specialist areas to ensure they can adequately help their customers.
Easy LMS provided this in a simple format that was easy to set up
They also need courses to provide information to those learning new areas or refreshing their knowledge. They use Exams and Certificates to assess that they understand the subject. Easy LMS provides this in a simple format that is easy to set up.
Online Mortgage Advisor had used other free versions of LMS in the past. However, the certificate section was unstable and difficult to report, making it hard to verify if advisors completed the necessary course and exams. Easy LMS also allowed them to set pass marks and issue certification automatically, so the process was easily scalable. One of the main goals was to set up a password-protected area and host the courses on an invite-only basis, helping protect their IP.
Our accreditation process has been awarded official LIBF accreditation as a body of learning for specialist mortgages
The Academy enabled them to invite and track all brokers in the system and report on the number of Exam attempts they made to qualify their brokers further.
Pete explained: “Easy LMS, with the Academy add-on, has allowed us to deliver training to over 200 specialists to date, with this number growing week to week. With this, our accreditation process has been awarded official LIBF accreditation as a body of learning for specialist mortgages, something that we believe is not available anywhere else in the market. This accreditation is perfect for building trust in our brand and ensuring that we do everything we can to help as many of our customers get the right advice as possible.”