3 Tips for efficient multi-client training

Customers deserve your undivided attention. After all, if they feel heard, they will be more satisfied. But the bigger your customer base, the harder it becomes to distribute your attention evenly. Sometimes, it can even turn into complete chaos. However, we can assure you that it doesn’t have to be this way. Unlock success in multi-client training with these three expert tips. Learn how to streamline your approach and maximize efficiency!

3 Tips for Efficient Multi-Client Training
Content Manager & HR Officer
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Reading time 6 minutes

Table of contents

  1. Tip 1: Leverage online tools and platforms
  2. Tip 2: Develop reusable materials
  3. Tip 3: Streamline customer communication
  4. How can Easy LMS assist you in training multiple customers simultaneously?

Tip 1: Leverage online tools and platforms

Technology has become an indispensable ally. We would say embrace it, even if you’re not naturally tech-savvy. There are excellent tools on the market that can help you keep your workload manageable. The best example of this is an online Learning Management System (LMS). With an LMS, you can create a digital learning environment for your trainees where all training takes place online. You can create, manage, and distribute all your training material from there. This saves you time and money while delivering excellent learning outcomes!

But how does an LMS help with training multiple customers simultaneously? A quick disclaimer: not all LMS platforms have the same features, but there are common functionalities. Often, you can:

  • Create a dedicated learning environment for each customer, customized to their brand's style, improving recognition.
  • Use the same training material for multiple customers. Typically, you have standard courses in your training curriculum. Within an LMS, you can easily duplicate and assign courses or exams to multiple customers. Prefer customization? Tweak the copy: refine, modify, and add information with just a few clicks.
  • Generate customer-specific analyses because all customer information is kept separate. These analyses help you identify knowledge gaps among trainees, allowing you to tailor your offerings to each client.
  • Give your customer access to data and results. So, you don’t have to act like the middleman.
Embrace the digital learning revolution by considering an online training platform for your consultancy

The LMS market is projected to grow from $ 13.38B in 2021 to $44.49B in 2029 [1]. Be part of this: it’s never too late to join. Embrace the digital learning revolution by considering an online training platform for your consultancy. Pay special attention to where you spend the most time and money, and look for alternatives! Always double-check the features of an LMS.

Tip 2: Develop reusable materials

You don’t need to reinvent the wheel every time! In fact, we recommend the opposite: use what you have and focus on developing reusable training material and tools. You can save a tremendous amount of time, even though it may initially require some time investment to create everything.

Once you've created a basic training, you can adapt it to the specific needs of your customers (and their employees). Discover these needs through extensive discussions with the customer and possibly by conducting assessments to gauge the trainees' knowledge levels. Afterward, it's straightforward: compare the content of the basic course with the customer’s needs and add, refine, or remove content as necessary. This saves you time and delivers consistent and high-quality training experiences. It’s a win-win situation.

Tip 3: Streamline customer communication

You show reliability by managing expectations and offering structure

A lot of communication is involved when you start a training journey with a customer. Introductory emails and discussions, email exchanges about quotes, conversations about training content, and updates about progress and results once the training is underway. Managing all of this effectively with multiple customers can quickly become overwhelming.

If you don’t want communication to blow up in your face, it’s a good idea to do the following from the beginning:

  • Choose a communication channel: For (a)synchronous communication, we recommend a chat program like Slack. The beauty of this is that you can add every customer to it and give each a dedicated 'channel,' with the possibility of further differentiation (a channel for questions, a channel for reports). This keeps all communication centralized, and unlike email, you don’t have to drag everything into the right folders.
  • Establish clear communication etiquette, such as:
    • Expected response times for questions: in the morning and afternoon only or also in the evening?
    • When updates and results will be shared: every first Monday of the month or as soon as they're available?
    • The types of questions that are best suited for each channel: some are suitable for online, while others (read: more sensitive questions) may be better saved for a physical meeting.

You show professionalism and reliability by managing expectations and offering structure. This helps build and maintain strong relationships with your customers. To put a number on how crucial communication is, according to a PwC study, 32% of customers would stop doing business with a brand they love after just one bad email exchange [2].

How can Easy LMS assist you in training multiple customers simultaneously?

The Academy enables you to reuse the same material efficiently with multiple customers

Easy LMS offers an exceptional online solution for seamlessly implementing continuous training across multiple organizations. Its user-friendly interface empowers you to manage your time effectively and achieve training excellence. This LMS is specifically designed to eliminate the hassle of repetitive tasks, giving you the mental space to deliver top-notch training to your valued customers.

One particularly convenient feature is Easy LMS’s Academy, where you can effortlessly organize all your content in a single virtual location. This centralized platform enables you to reuse the same material efficiently with multiple customers while ensuring each customer enjoys a personalized, company-branded learning portal. You can add as many academies as needed, one for each customer.

Useful resources

  1. Fortune Business Insights, 2021
  2. PWC

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