Questions, bug reports, complaints, and compliments — we’re here for it all.
Our support team is ready to help you. Just send us an email at info@easy-lms.com or start a chat.
Frequently asked questions
Can I upgrade, downgrade, or cancel at any time?
Can I upgrade, downgrade, or cancel at any time?
Let's explore three possible scenarios:
If you're on a trial plan, it lasts seven days and ends automatically. Your account will then transition to a free plan with limited features. You can then upgrade to a paid plan whenever you choose.
If you’re on a monthly plan, your plan will renew automatically until you cancel. You'll continue to be charged until the end of your subscription period. For example, if your subscription runs until May 1st and you cancel on April 3rd, you'll be charged for the remainder of April.
If you’re on a yearly plan, your plan will automatically be renewed, too. You can cancel it at any time. You will always pay until the end of your subscription period. So, if your subscription extends to December 31st and you cancel on April 3rd, you'll pay for the remainder of the year. Thus, it's important to consider the timing of your cancellation carefully.
Your account will always revert to a free plan with limited features at the end of your subscription or trial period. If you want to upgrade again, we store your data for two years.
Will my 7-day free trial automatically upgrade to a paid plan?
Will my 7-day free trial automatically upgrade to a paid plan?
No, your free trial won't automatically switch to a paid plan. You'll need to take care of that yourself. We think that's fair. Plus, since we don't require any payment or credit card details for the trial, we can't even switch it to a paid plan. It's all in your hands.
What is the difference between the yearly and monthly prices?
What is the difference between the yearly and monthly prices?
Opting for yearly pricing means you pay for a full year in advance. You’ll only pay for ten months, though, and we’ll give you two months for free! This choice is perfect for trainers who rely on Easy LMS consistently and over the long haul.
With monthly pricing, you pay monthly, offering greater flexibility. After all, you can upgrade, downgrade, or cancel each month without financial repercussions. This makes a monthly subscription ideal for trainers who require more flexibility.
Do I need a credit card to create an account?
Do I need a credit card to create an account?
You do not need a credit card to create your account. We don't ask for this information, and you will not be charged after your trial ends. You can manually purchase a plan if you are satisfied after your trial.
Can I pay via bank transfer if I subscribe after a free trial?
Can I pay via bank transfer if I subscribe after a free trial?
Yes, you can pay via bank transfer. However, it's not the most convenient option for either of us. Handling bank transfers involves extra steps for us to activate your plan. Because of this, we only offer bank transfer payments for yearly plans. For monthly plans, only online payments are accepted. Additionally, we cannot offer the two free months that usually come with yearly plans if you pay by bank transfer.
We highly recommend using online payment for your subscription. It's more convenient, provides more flexibility with the choice of monthly or yearly plans, and simplifies renewal. With online payment, your plan renews automatically, saving time and effort compared to bank transfers.
I can have unlimited participants, but what exactly does the limit on started exams and courses mean?
I can have unlimited participants, but what exactly does the limit on started exams and courses mean?
Both plans offer unlimited participant access to your training material. However, there’s a monthly cap on the number of times your training content can be taken. In the Basic plan, this cap is set at a maximum of 3,000 courses or exams started a month. This means you could have one participant start 3,000 courses, or 3,000 participants each start one course. Any combination in between is also possible. For the Advanced plan, the limit on material usage is significantly higher at 10,000 courses or exams started or a combination thereof per month.
How many people can access my learning content at the same time?
How many people can access my learning content at the same time?
There’s a limit to how many people can access your learning content simultaneously for each subscription level. This helps prevent our servers from getting overloaded.
Basic: 500 participants. 100 participants during a free trial.
Advanced: 1,000 participants. 100 participants during a free trial.
Please reach out to support if you have more participants than allowed at the same time. This can overload our servers and cause issues with your learning content.
I want to schedule a demo with you. How can I do that?
I want to schedule a demo with you. How can I do that?
We'd love to show you in a demo how our LMS can help you save time and money. You can book a time and date on our demo page. Please provide a few details so we can tailor your demo to your needs. There's always room in our schedule for you!