Can I upgrade, downgrade, or cancel at any time?

Let's explore three possible scenarios: If you’re in a trial period, it lasts seven days and ends automatically. After that, your account will switch to a free plan with limited features. You can upgrade to a paid plan at any time. If you’re on a monthly plan, your plan will renew automatically until you cancel. You can cancel at any time. Your plan will remain active for the remainder of the period you’ve paid for upfront. For example, if your plan renews on April 1 and you cancel on April 3, your plan stays active until April 30 and downgrades on May 1. If you’re on a yearly plan, your plan will automatically be renewed, too. You can cancel at any time. Your plan will remain active for the remainder of the period you’ve paid for upfront. So, if your plan renews on January 31 and you cancel on April 3, your plan stays active until January 30 and downgrades on January 31 next year. Thus, it's important to consider the timing of your cancellation carefully. Your account will always revert to a free plan with limited features at the end of your paid plan or trial period. If you want to upgrade again, we store your data for two years.

Will my 7-day free trial automatically upgrade to a paid plan?

No, your free trial won't automatically switch to a paid plan. You'll need to take care of that yourself. We think that's fair. Plus, since we don't require any payment or credit card details for the trial, we can't even switch it to a paid plan. It's all in your hands.

What is the difference between the yearly and monthly prices?

Opting for yearly pricing means you pay for a full year in advance. You’ll only pay for ten months, though, and we’ll give you two months for free! This choice is perfect for trainers who rely on Easy LMS consistently and over the long haul. With monthly pricing, you pay monthly, offering greater flexibility. After all, you can upgrade, downgrade, or cancel each month without financial repercussions. This makes a monthly subscription ideal for trainers who require more flexibility.

Do I need a credit card to create an account?

You do not need a credit card to create your account. We don't ask for this information, and you will not be charged after your trial ends. You can manually purchase a plan if you are satisfied after your trial.

Can I pay via bank transfer if I subscribe after a free trial?

Yes, you can pay via bank transfer. However, it's not the most convenient option for either of us. Handling bank transfers involves extra steps for us to activate your plan. Because of this, we only offer bank transfer payments for yearly plans. For monthly plans, only online payments are accepted. Additionally, we cannot offer the two free months that usually come with yearly plans if you pay by bank transfer. We highly recommend using online payment. It's more convenient, provides more flexibility with the choice of monthly or yearly plans, and simplifies renewal. With online payment, your plan renews automatically, saving time and effort compared to bank transfers.

If I can have an unlimited number of participants, what does the monthly limit on started exams and courses mean?

Paid plans Both plans offer unlimited participant access to your training material. However, there’s a monthly cap on the number of times your training content can be taken. In the Basic plan, this cap is set at a maximum of 3,000 started courses or exams a month. This means you could have one participant start 3,000 courses, or 3,000 participants each start one course. Any combination in between is also possible. For the Advanced plan, the limit on material usage is significantly higher at 10,000 started courses, exams, or a combination thereof per month.Trial plans All trial plans have the same usage limit — you can start up to 100 courses or exams, regardless of which plan you're testing. Additional usage is only available with a paid plan.

How many people can access my learning content at the same time?

There’s a limit to how many people can access your learning content simultaneously for each plan. This helps prevent our servers from getting overloaded. Basic plan: 500 participants. 100 participants during a free trial.Advanced plan: 1,000 participants. 100 participants during a free trial. If you need more capacity, you can increase the limit of simultaneous participants in batches of 500 directly through your account.

I want to schedule a demo with you. How can I do that?

We'd love to show you in a demo how our LMS can help you save time and money. You can book a time and date on our demo page. Please provide a few details so we can tailor your demo to your needs. There's always room in our schedule for you!

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Questions, rapports de bugs, réclamations et compliments - nous sommes là pour tout.

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